Sometimes your order doesn’t meet your need and it’s necessary to return your purchase. If you would like to return your purchase, simply carefully pack and return your new, unused item to:
42 Washington Street
Auburn, NY 13021
Upon receipt, we will promptly refund your credit card.
*PLEASE NOTE THAT ALL RETURNS MUST BE IN NEW, RESALABLE CONDITION.*
*IMPORTANT: BECAUSE OF THE CUSTOM NATURE OF OUR PRODUCTS WITH ADDITIONAL NAMEPLATES, THESE ITEMS ARE NOT RETURNABLE. PLEASE CHECK SIZING AND CUSTOM ENGRAVING CAREFULLY!
If we determine that an item is not in new condition, the item(s) will be returned to you. Note that shipping charges are not refundable. Please carefully pack and label your package to assure that the item(s) will arrive safely and securely.
If you need a return label, contact us and we will e-mail one to you. Note that shipping charges will be deducted from your refund or exchange credit.
If you have any question as to whether or not your return will be acceptable, please feel free to contact us.
To help us expedite your return, either include contact information and reference your original order number OR download and complete the Return Authorization Form and include it in the box with your return.
To streamline the process of managing exchanges, if you need a different size, style, or color, please return the original order and reorder the correct item. Items with nameplates are NOT returnable.
If the return was a gift, please include the gift giver’s name and any other relevant information so that we can reference the original order. Thank you for your help.